We, Cleggraphy Designs, (hereafter referred to as CLEGGRAPHY) shall operate in accordance with dates of execution and service engagement as stated in following agreement. CLEGGRAPHY Master Service Agreement is inclusive but not limited to all projects associated with CLIENT. 



  1. CLEGGRAPHY will keep a credit card on file for you (CLIENT) – it can be used for deposits, scheduled payments and balances. For ease of transaction and payment flexibility, it can be used if additional pieces are needed. 
  2.  CLIENT agrees to pay CLEGGRAPHY in accordance with the terms specified in each proposal/invoice. All contracts will be required to pay a non-refundable 50% deposit of the project cost before work can begin. Your initial deposit is due upon acceptance of this contract. Please see the credit authorization form on the final page of this contract. 
  3.  Billing will reflect the actual costs incurred. Quote is valid for 30 days from the original date of estimate. Client requested changes will be billed additionally, and the remaining balance will be due at the time of completion. Likewise, save the dates, invitations and reception suites will all be billed separately and as separate projects due to the accumulation of details throughout the design process. The next step in your order process will not begin until the executed contract and deposit have been received. If payment is delayed, continuation of your order will also be delayed. Unless otherwise specified, all subsequent balances due are payable upon the completion of your project as agreed. 
  4.  Final payment is due prior to the finished product being shipped to the client. If final payment is not received, your product will not be shipped - regardless of your contracted mail or estimated completion date. All shipping costs will be reflected in your project invoice. If the client’s product is needed quickly, the rush shipping fee will be reflected on the final invoice. If there are any minor adjustments such as actual postage or number of envelopes addressed, your project payment will be adjusted. The difference resulting in any increase balance owed will be reflected in the amount of your final payment due. Once a final quantity has been contracted and supplies have been ordered, that number is not subject to decrease. If the number drops, please contact us immediately. If supplies have already been ordered, you may be able to apply the dollar difference to additional pieces or to a future payment, depending on the nature of the project. If the nature of the project does not allow for this, you may forfeit the remaining difference. 
  5. The first payment is a non-refundable retainer which is 50% of the project cost, RETAINER. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to providing the Services and turning down other potential projects/clients. If payment is delayed, the continuation of the project will also be delayed.







































    1.  If additional pieces are needed above the contracted amount after bulk supplies have been ordered, a fee of 25% of the total of the additional pieces will be incurred. Please be sure to order as many as you think you will need. Any extra pieces will be shipped to the CLIENT at the completion of the project. CLEGGRAPHY will assist in accurate scoping of needed materials. 
    2. Depending on the project, the design and assembly process can take 4-12 weeks from start to finish. Please take proofing and assembly efforts into consideration in order to complete your project on time. Delay in approving your proof will result in delay of your order. 


    1. If at any time, the job changes to an extent that substantially alters the specifications as described in the original estimate, we will submit an order revision memo to you. All revised fees shall be agreed upon by both the CLIENT and CLEGGRAPHY before both parties move forward with the project. 

    2. Custom designs include unlimited rounds of proofing and changes. Please note that the number of proofing rounds affects the project timeline and will likely push the completion date back. CLEGGRAPHY advises you to make your proofing changes in under 4 rounds. Extending this may cause the mail date to move back 1 week per round. We estimate the completion time of each project and base our own workflow on that average. 
    3. If proofs/informational details are not turned around in a timely fashion, your project may be subject to interruption by other standing projects. 
    4. It is imperative that you thoroughly check your proofs for correct times, dates, and spelling of all words, including names and places, in addition to the design elements. Once approval for the final proof is received, CLEGGRAPHY shall advance the project as necessary according to how it appears on the final proof. Once approved, no changes can be made and CLEGGRAPHY will not be held responsible for any errors found after your final approval. 

    1. The nature of hand addressed envelopes will vary from that of printed addresses. Each addressed envelope will vary depending on the letters, length of names, street names, city and state lengths and visually appear different from one another when compared. Addresses with 4-5 lines of text will look different from those with fewer. 

    2.  It is the client’s responsibility to have this expectation set when ordering handwritten calligraphy. Each envelope is a single work of art, and must be appreciated as such. 

    1.  The post office reads envelopes electronically. Due to the nature of calligraphy, some addresses or calligraphy styles will be more or less difficult to read when put through the USPS, as is the nature with any hand written address. Any address that can not be read by machine will likely be hand inspected. If the address still can not be delivered, it will be returned to the address of the return. CLEGGRAPHY is not responsible for sending it again, reprinting or reimbursing for invitations or addresses that do not make it to their intended destination. 

    2. As with any mass mailing, you are likely to have 1-3% of your pieces returned or lost in the USPS process. Please check your address list carefully to ensure all your addresses are correct to minimize this effect. You may wish to order an additional 3% of your pieces to ensure additional pieces are available if needed. If CLEGGRAPHY is addressing and posting your pieces, we guarantee that each address you provide will go into the mail. Any mail not received by its intended recipient is not under the liability of CLEGGRAPHY. 
    3. If any pieces need to be re-mailed, you may pay CLEGGRAPHY to print, address and re-mail the additional pieces at the 25% reprinting fee. If there are extra pieces from your original project, you may pay CLEGGRAPHY to address and re-mail said pieces. Once CLEGGRAPHY receives confirmation from you that the project has been delivered to all recipients, CLEGGRAPHY will mail you any extra pieces from your order. CLEGGRAPHY will send extra pieces via Priority Mail (inclusive of tracking ability and $50 insurance) and shipping will be billed to CLIENT. 
    4. CLEGGRAPHY is not liable for any damaged, lost, stolen or delayed pieces once the USPS has possession of completed project. If CLEGGRAPHY is mailing the final product, CLEGGRAPHY maintains the right to purchase appropriate postage. This postage will be billed to client and the amount will be reflected on the final project invoice. 
    5. If CLIENT is mailing final product, CLIENT is responsible for dictating and purchasing appropriate postage. Be advised, postage requirements determined by USPS (weighing system) are subject to change. CLEGGRAPHY maintains the right to adjust postage as necessary. 

    1. Please review our specifications on preparing your address list. Your addresses will be written exactly as they appear on your address list. Please deliver the address list in a Word or Excel document. We will not make etiquette or spelling corrections. 
    2.  Upon your request, CLEGGRAPHY will share appropriate examples of this formatting. If you would like us to prepare your list for calligraphy, a $55 fee will be added onto your final invoice.